Allura Skin & Laser Center

FAQs

Allura Skin & Laser Center has a reputation for excellence in cosmetic and medical dermatology services. In Burlingame, Palo Alto, and throughout the Bay Area, women and men rely on us to care for the health and beauty of their skin. To help you become better acquainted with us, we have answered some of the most common questions we are asked about our practice, services, fees and policies.

Your skin deserves the attention of an experienced and qualified dermatologist. For a cosmetic treatment or medical dermatology services, request an appointment using our online form or call (650) 344-1121.

Our Practice

Where is your office located?

Our dermatology office serves Palo Alto, Burlingame, Menlo Park, and other Bay Area residents. We are conveniently located at 280 Baldwin Avenue, San Mateo, CA 94401. Get a map and driving directions.

What are your business hours?

We are open from 8:00 a.m. to 5:00 p.m. Monday through Friday. We do offer some Saturday hours, but be sure to ask your provider in advance if you need a weekend appointment.

How do I make an appointment?

Call (650) 344-1121 during business hours from 8:00 a.m. to 5:00 p.m. Monday through Friday to make an appointment.

What if I can't make it to a scheduled appointment?

We ask that you give us 24 hours notice if you need to cancel or reschedule your appointment. This will allow us to offer the time slot to another patient. If you do not keep your appointment or do not call in advance, a charge will apply to your account.

What should I expect during my first appointment?

We may ask you to arrive a few minutes early to fill out Patient Registration Forms and to provide your insurance information. You can learn more and download forms in advance here.

Who can I call in case of an emergency?

One of our physicians is always on call during non-business hours. However, if you are experiencing a life-threatening emergency, call 911 for immediate assistance.

Services

Do you offer BOTOX® Cosmetic and Dysport® treatments?

Yes, our physicians offer experience and expertise providing BOTOX® Cosmetic and Dysport®, products formulated for relaxing lines in the forehead and around the eyes.

Do you use lasers for skin treatments?

Yes, we use lasers for cosmetic and medical procedures including removal of hair, spider veins, age spots, acne scarring and tattoos, and for facial and hand rejuvenation, fine lines and wrinkles, and more.

Do you perform liposuction or other fat removal treatments?

Yes, our staff can perform liposuction, which is a surgical technique to remove fat cells from the body. We also offer the CoolSculpting® procedure that can provide significant results for areas of stubborn fat without surgery.

Do you offer ultraviolet light therapy?

Yes, we use narrowband ultraviolet (UV) light to treat skin conditions including psoriasis, eczema, and vitiligo.

Do you treat medical skin conditions as well as offer cosmetic services?

Yes, Dr. Maltz and Dr. Chui are board-certified dermatology specialists. They are highly qualified to assess, diagnose, and treat skin conditions including acne, rosacea, eczema, psoriasis, vitiligo, alopecia, sun damage, skin pigment disorders, and many others. In addition, they can address your skin cancer concerns with diagnostic and treatment expertise.

Fees & Policies

What types of insurance do you accept?

Allura Skin & Laser Center participates with most insurance companies. If you are unsure whether your insurance provider covers our services, you can find out by calling the customer service number on the back of your insurance card.

What forms of payment do you accept?

We accept cash, checks, Visa/MasterCard, Discover and American Express. Please note that any charges, co-payments, co-insurance, or deductibles are required at the time of your visit.

Do you accept insurance for cosmetic procedures?

No, we do not file insurance claims for cosmetic procedures. Insurance companies that have chosen us to be participating providers require that we file claims for medically necessary services only; therefore, payment of non-covered services is due at the time of service.

Do I need to have a referral from my primary care physician?

Many insurance companies require a referral to specialists such as Dermatologists. Before making an appointment, please check with your insurance carrier and obtain a Physician Referral Authorization, if needed. You do not need a referral for cosmetic procedures, since we do not file insurance claims for these types of services.

What if I have a question about my bill?

Please call (650) 344-1121, extension 14, during business hours, and our billing and insurance specialists will be happy to assist you.

Request an Appointment

Special Offers

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Downloadable Forms

To get started with Allura Skin and Laser Center, please download, print, and fill out the forms below and bring both to your first appointment.